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How We Keep Your Data Safe

Your account and deposits are protected by the same security practices we apply across every payment method — DANA, OVO, GoPay and QRIS.

Account verification data encryptedPayment history logged securelyYour withdrawal requests handled privately
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slot gopay How We Keep Your Data Safe
PRIVACY CONTACT

How to Request Changes to Your Data

You have the right to request access to the information we hold about your account, ask us to correct it, or request deletion where local law permits.

Email Support Send your privacy request to our data team at [email protected]. Include your account number and a description of what you'd like to access or change. We'll reply within 7 business days with instructions.
Live Chat Open the chat window in your account lobby and ask for the privacy team. Available 09:00–23:00 WIB daily. They can walk you through your data access request right away.
Account Settings Log into your account, go to Settings > Privacy, and request a copy of your personal data. You'll receive a downloadable file within 3 business days to your registered email.
SECURITY & RETENTION

Data Handling You Can Count On

We keep your account data in encrypted servers and apply the same security to every deposit method — DANA, OVO, GoPay and QRIS transactions are logged separately and stored with restricted access.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details are tokenised so we never store your full card or wallet credentials on our servers.

Cookie Use

We use cookies to remember your login session, game preferences and language setting. Cookies expire after 90 days of inactivity. You can clear them from your browser settings anytime.

Data Retention

Account creation data is kept for the life of your account. Withdrawal records are stored for 36 months for verification. Closed-account data is deleted after 90 days unless local law requires longer retention.

Third-Party Sharing

We share payment data only with DANA, OVO, GoPay and QRIS processors to complete your transactions. We do not share, sell or rent your personal information to advertisers or unaffiliated partners.

Account Access Rights

You can request a full copy of your account data, including deposit history and game records, at any time. Email [email protected] or use the Privacy tool in Settings. Response within 7 business days.

Update Your Details

Change your email, phone number or linked payment method directly from your account Settings without contacting support. Changes take effect immediately for future transactions.

Privacy Policy Questions Answered

Read through the questions below to understand how we use your information, how long we keep it, and what rights you have. If you don't see your question answered here, reach out to our support team — they're here to explain our privacy practices clearly.

We collect your full name, date of birth, email, phone number and address to verify your identity and comply with local reporting where local law permits. When you make your first deposit via DANA, OVO, GoPay or QRIS, we record that payment method and link it to your account. We also log your IP address and device type to help us spot suspicious activity and protect your account from fraud.

We retain your full transaction history — every deposit via DANA, OVO, GoPay and QRIS, and every withdrawal — for 36 months. This allows you to review past activity, dispute a transaction if needed, and helps us verify payments if questions arise. After 36 months, older records are archived but can be retrieved if necessary for dispute resolution.

No. We never sell your personal data to advertisers, data brokers or any third party unaffiliated with slot gopay. We share payment information only with DANA, OVO, GoPay and QRIS processors to complete your transactions. We may share data with law enforcement only if required by local law or a court order.

Yes. Log into your account, go to Settings > Privacy and select 'Download My Data'. You'll receive a file with your personal details, deposit and withdrawal history, game activity and communication logs within 3 business days. Alternatively, email [email protected] with your account number and we'll send it to your registered email.

Your account data is deleted 90 days after you close your account. Transaction records needed for dispute resolution or where local law requires us to retain them are kept longer. If you change your mind within 90 days, you can request to reactivate your account and all your information will be restored.

Every deposit and withdrawal is encrypted using 256-bit SSL encryption. Your payment details are tokenised — we never store your full card number, wallet credentials or banking details on our servers. Payment data is segregated from your account profile and stored on secure, restricted-access servers that are monitored 24/7.

You can request deletion of your personal data at any time by contacting [email protected] or using the Privacy tool in your account Settings. We'll delete most data within 30 days. Some information may be retained where local law requires us to keep it for tax or dispute-resolution purposes. Deletion requests depend on local law in your region.

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